Agent
The Furl agent runs on your endpoints to provide environment context, health status, and management capabilities. Choose your platform below for system requirements, deployment, and installation instructions.
Deploy configuration before installing the agent. This ensures connectivity and permissions are in place when the agent starts. Each platform’s prerequisites are covered in its install guide.
Install guides
Section titled “Install guides”- Agent on Windows — system requirements, automated deployment (MDM, Group Policy, silent install), and manual installation for Windows endpoints.
- Agent on macOS — system requirements, configuration, MDM deployment, and manual installation for macOS endpoints.
What network connectivity does the agent need?
Outbound HTTPS to Furl’s cloud infrastructure. Specific endpoints and ports are documented in your dashboard’s agent configuration.
Can I install the agent on virtual machines?
Yes — VMs running supported operating systems are fully supported.
How do I update the agent?
Updates are currently manual. Re-deploy the latest installer the same way you originally deployed the agent (MDM, Group Policy, or manual install over the existing installation).
What data does the agent collect?
Endpoint telemetry as configured by your organization’s policy. Full data-handling details are available in your Furl dashboard under compliance documentation.
Troubleshooting
Section titled “Troubleshooting”The agent shows “Not running” status
Symptoms: The agent’s tray or menu-bar icon is present but reports Status: Not running.
Solutions:
- Confirm the configuration was deployed correctly.
- Check system permissions — on macOS, verify Full Disk Access in particular.
- Review the agent logs (see your platform’s install guide) for specific errors.
- Verify network connectivity to Furl’s services.
Getting more help
If issues persist:
- Collect the relevant log files.
- Note the exact error messages and symptoms.
- Include system information (OS version and architecture).
- Contact Furl support at support@furl.ai.
For additional support, contact support@furl.ai.