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Furl Docs

Windows

This guide covers installing and configuring the Furl agent on Windows endpoints. For shared FAQs and general troubleshooting, see the Agent overview.

System requirements

Section titled “System requirements”
  • Operating system: Windows 10 / Windows Server 2016 or later
  • Architecture: x64, ARM64, or ARM
  • Disk space: 100 MB minimum
  • Permissions: Administrator access required for installation

Before you install

Section titled “Before you install”

The Furl agent needs its signed configuration data deployed before it starts. On Windows this is delivered as a registry key file.

  1. Download the registry key file (.reg) from your Furl agent settings page (Settings → Agent).

  2. Import it on the target system:

    Terminal window
    regedit /s FurlAgent.reg

The registry settings establish agent connectivity and basic configuration. Deploy them before the installer (or alongside it during automated deployment).

You’ll also download the installer itself from the same page:

  • Windows: furl-agent-[version].msi (signed installer)

Automated deployment

Section titled “Automated deployment”

For fleets, MDM or Group Policy is the easiest way to deploy at scale.

Silent install

Section titled “Silent install”
Terminal window
msiexec /i furl-agent-[version].msi /quiet /norestart

Deploy via MDM

Section titled “Deploy via MDM”

Any MDM that deploys an MSI installer will work (Intune, etc.).

  1. Download the signed .msi from your Furl dashboard.
  2. Upload it to your MDM’s application catalog.
  3. Configure installation parameters:
    • Silent install: /quiet /norestart
    • Deploy the .reg configuration file from your Furl dashboard alongside the installer.
  4. Create deployment groups and schedule the rollout.

Deploy via Group Policy

Section titled “Deploy via Group Policy”
  1. Copy the .msi to a network share accessible by target computers.
  2. Create a new GPO.
  3. Navigate to Computer Configuration → Policies → Software Settings → Software Installation.
  4. Right-click and choose New → Package.
  5. Browse to the .msi and configure deployment options.
  6. Link the GPO to the target Organizational Unit.

Best practices:

  • Deploy the registry configuration before the agent installer.

  • Use maintenance windows to minimize user disruption.

  • Enable installation logging for troubleshooting:

    Terminal window
    msiexec /i furl-agent-[version].msi /quiet /norestart /l*v C:\Temp\FurlInstall.log

Manual installation

Section titled “Manual installation”
  1. Right-click the .msi and choose Run as administrator.
  2. Follow the wizard.

FAQ & troubleshooting

Section titled “FAQ & troubleshooting”
How do I know the agent is running?

Look for the Furl icon in your system tray. Click it to view status — it shows Running when the agent is healthy and Not running when its services aren’t active.

The agent isn’t appearing in the system tray

Symptoms: No Furl icon in the system tray.

Solutions:

  1. Check whether the agent services are running — open Services.msc and look for “Furl” services.
  2. Restart the Furl Agent Management service.
  3. If the services are missing entirely, reinstall the agent.
Installation fails
  • Run the installer as Administrator.
  • Check the Windows Event Viewer for installation errors.
  • Verify the system meets the minimum requirements above.
Where are the log files?

Windows Event Viewer → Applications and Services Logs.

How do I uninstall the agent?

Use Add or Remove Programs to uninstall Furl Agent, or run:

Terminal window
msiexec /x furl-agent-[version].msi /quiet

To clean up data, also remove C:\ProgramData\Furl.